Here’s a sample post you could use for social media, a forum, or a customer service request about a blocked drain with Yorkshire Water: Has anyone else had issues with a blocked drain in [your area]? Ours is backing up and I’ve already reported it to Yorkshire Water. Their reference number is [if you have one]. They said they’d investigate within 48 hours — just wondering if anyone knows how responsive they usually are? Thanks. Alternative — if you’re asking for advice: Looking for advice — our outside drain is completely blocked. Yorkshire Water says it’s on our property so it might be our responsibility, but we think it could be a shared drain. Has anyone successfully got Yorkshire Water to unblock a shared drain? What’s the best number or online form to use? Or if you want to post directly to Yorkshire Water (e.g., Twitter/X): @YorkshireWater Our drain is blocked and water is backing up. Property postcode [insert postcode]. Can you please advise if this is on your side or ours? We’ve tried rodding ourselves but no luck. Thanks.