Soporte Autogestión Mppe -
But Luis, the Director of Infrastructure, realized something radical. "We are trying to pump water uphill," he told his team. "We cannot fix every screen in the country. We must teach the schools to fix themselves." Luis didn't launch a new software platform. He launched a philosophy: Soporte Autogestión .
This created a filter. 80% of problems never reached the center. The remaining 20% were truly critical, and the MPPE could dedicate its scarce resources (travel, rare parts) to them efficiently.
The data was beautiful. Ticket resolution time dropped from 90 days to 4 days for local issues. But more importantly, soared. A survey asked: "Do you feel the MPPE supports you?" Before: 12% yes. After 6 months of Soporte Autogestión: 89% yes. Part IV: The Deep Lesson (For the Reader) One year later, a hurricane-level storm flooded the lowlands of Barlovento. Ten schools lost all electronics.
But her Docente Pivote , a young math teacher named , saw an opportunity. Javier didn't know hardware. But he knew a retired electronics repairman named Don Ezequiel who lived two blocks away, fixing ancient radios for spare change.
"No," Luis replied. "I expect her to know who in her community can. And I expect her to have the authority to ask him." Liceo Bolívar 77 in El Valle, Caracas, was a disaster. Of 40 Canaimas, 32 were dead. The principal, Mirna, had submitted 14 tickets in six months. No replies.
