"Ah, the # button." Then press it and move on. Quick Reference Card | If you hear... | It means... | |----------------|--------------| | "Pound key" | The # button | | "Enter your card number, then pound" | Type numbers, then # to submit | | "Hashtag key" | Same thing, just modern slang |

If you’ve ever called your bank’s automated customer service line, you’ve probably heard the robotic voice say: "Please enter your 16-digit card number, followed by the pound key."

If an automated system says "pound key" and you can't find it, try saying "Hashtag" into the phone. (Just kidding—it won't work. You actually have to press the button.)