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“The data collection thing,” he corrected. “You sent out a link last week, remember? The ‘Client Satisfaction Survey’?”

That night, Lena didn’t sleep, but not from panic. She sat at her kitchen table, slicing the data with pivot tables. She found that customers who received a follow-up call within two hours rated satisfaction at 94%. Those who waited a full day? 62%. microsoft forms download

“Lena,” he said slowly, “you don’t download Microsoft Forms. It lives in the cloud.” “The data collection thing,” he corrected