Every ITIL practice (Incident, Problem, Change) now includes an "AI-Assist" mode. For example: Change Enablement includes automated risk prediction and rollback bots.
💡 If you need a write-up for the currently available ITIL 4 certification (instead of a future V5), let me know and I will provide that immediately. itil v5 certification
A new mandatory module on algorithmic bias, data privacy in service logs, and transparent AI decision logs. Every ITIL practice (Incident, Problem, Change) now includes