Hyatt Connect !!top!! May 2026

Author: [Analyst Name] Date: October 2023 (Updated Contextually) Subject: Vertical Integration in Hospitality Tech Stacks 1. Executive Summary In an industry historically dominated by legacy giants like Oracle Opera, Amadeus HotSOS, and Infor, Hyatt Hotels Corporation made a quiet but radical bet beginning in 2017: build its own cloud-native Property Management System (PMS), internally dubbed Hyatt Connect . By 2023, Hyatt had successfully rolled out this system to nearly all of its ~1,300 properties globally.

Legacy PMS vendors optimize for serving thousands of diverse hotel types, which leads to feature bloat, slow innovation, and generic workflows. Hyatt chose to optimize for exactly one type of hotel—its own—and accept the upfront cost. hyatt connect