Fortigate Web Rating Override Not Working Extra Quality May 2026

And the override? Overrides only work when the FortiGuard rating is successful . If the rating fails, the override is never even checked. The firewall sees an unrated URL and says, “I don’t know this site, and I can’t check, so… block.”

set ovrd-permit – wait, no. That wasn't the issue. fortigate web rating override not working

Rating error.

Marcus realized the truth. The FortiGuard servers had been unreachable for the past six hours due to a DNS failure on WAN2. When a FortiGate can’t reach FortiGuard, it doesn't just "allow everything" – it falls back to a default action. In his profile, the fallback was set to . And the override

action: block – reason: rating-error

action: accept – reason: static-url-filter “I don’t know this site