If the desktop client fails to connect, ensure your server URL is whitelisted in your antivirus and that you are using the Cloud or On-Prem installer matching your version (legacy v6 vs v22+). The desktop client respects the same MFA policies set in the web interface.
"ConnectWise Desktop" typically refers to the native desktop client application for ConnectWise Control (formerly ScreenConnect). Unlike the web browser version, this standalone Windows/macOS application is designed for support technicians to manage remote sessions, access saved hosts, and utilize toolbox features without a browser tab.
