Connecting To Anydesk Network Problem ((top)) -

You need to access a file, help a family member with their printer, or finish a late-night server update—but the software just won't connect.

Let us know in the comments below, and we’ll help you troubleshoot! Note: This guide is for troubleshooting network errors only. For login or account issues, please contact AnyDesk support directly. connecting to anydesk network problem

Sometimes, AWS (Amazon Web Services) where AnyDesk hosts its relay servers has a hiccup. If the status page shows "Degraded Performance" for "Relay Servers" in your region, just grab a coffee and wait 20 minutes. It isn't you; it's them. | Symptom | Likely Fix | | :--- | :--- | | "Waiting for Image" for > 10 seconds | Toggle "Allow direct connections" OFF/ON | | Connects, then drops after 1 minute | Turn OFF "Use UDP" | | "Connection Refused" instantly | Check Windows Firewall | | Works on home Wi-Fi, not on office Wi-Fi | Your work firewall is blocking it (Use a VPN or ask IT) | You need to access a file, help a

There is nothing more frustrating than sitting at your desk (or trying to work from a coffee shop) and seeing that dreaded "Waiting for Image" or "Reconnecting" message in AnyDesk. For login or account issues, please contact AnyDesk